Suba Top - Cacao

Delivery Area:
Worldwide Shipping on All Orders

Shipping Provider:
All orders are shipped from our third-party logistics (3PL) warehouse in China, with final delivery handled by local partner carriers. See the detailed description below for what a 3PL does.

Processing Time:
Orders are processed within 24 hours (Monday to Friday). Orders placed on weekends or public holidays are processed the next business day.

Delivery Time:
Estimated delivery time is 5–8 business days from the date of shipment.

Shipping Cost:
We offer free shipping on all orders to Switzerland. No hidden fees apply.

No Customs Fees or Surprises
You won’t pay any customs duties or import taxes—what you see at checkout is the final price, with no hidden charges upon delivery.

Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery. You can also track your order directly on our website here:

🔗 Track Your Order 

Delays:
We strive to deliver promptly, but delays may occur during high-demand periods, holidays, or due to unforeseen issues with the shipping provider. We appreciate your patience.

Delivery Address:
Please ensure that all delivery details are correct. We are not responsible for lost packages due to incorrect address information.

Failed Deliveries or Returned Packages:
If a package is returned to us due to incorrect address information or failure to collect it, we will contact you to arrange a new delivery. Additional shipping charges may apply.

Damaged Packages:
If your package arrives visibly damaged, please take photos and contact us within 24 hours at: info@luca-julia.com

✅ What a 3PL in China Does:

* Order Fulfilment: Efficiently picks, packs, and ships customer orders.
* Customs & Compliance: Handles export documentation and ensures smooth cross-border delivery.
* Returns Handling: Manages international returns when necessary.
* Inventory Management: Offers real-time inventory tracking through a digital dashboard.

Important: The inventory stored at our 3PL facility is fully owned by us. We have purchased this stock ourselves and shipped it to our 3PL. The 3PL is simply storing and managing our inventory.

At Luca Julia, we want you to be completely satisfied with your purchase. If for some reason you are not satisfied, we offer one 30-day money-back guarantee.

Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund you in full, free of charge.

No customs fees, no hidden costs—just smooth, easy shopping

Return Right

You have the right to return your order within 30 days of receipt of the item. To return a product, it must be in the same condition as you received it unused, with labels remaining and in the original packaging.

Then you return:

* Contact us at contact@luca-julia.com to have your return case registered.

* Download and fill in ours return form.

* Return the product together with the completed return form to the following address:

Main return address:

Luca Julia Returns
Industriestrasse 22, 5033 Buchs AG, Schweiz
Phone: +41 228 1820
Email: Support@lucajulia.com

Additional return address, if you find it easier:

Company Name: United Parcel Service (UPS)
Email: https://www.ups.com/us/en/help-center/contact.page
Phone No: 1-800-742-5877
Address:
UPS Headquarters
55 Glenlake Parkway NE
Atlanta, GA 30328
United States

We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.

Refund

Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.

Damaged or incorrect goods

If you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.

- To ensure correct treatment, please refer to individual care labels on each product
- Dry in shade to avoid discoloration
- Hang drying
- Rinse after use with cold water