Refund and Return Policy

At Luca Julia, we want you to be completely satisfied with your purchase. If for some reason you are not satisfied, we offer one 30-day money-back guarantee.

Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund you in full, free of charge.

No customs fees, no hidden costs—just smooth, easy shopping

Return Right

You have the right to return your order within 30 days of receipt of the item. To return a product, it must be in the same condition as you received it unused, with labels remaining and in the original packaging.

Then you return:

* Contact us at contact@luca-julia.com to have your return case registered.

* Download and fill in ours return form.

* Return the product together with the completed return form to the following address:

Main return address:

Luca Julia Returns
Industriestrasse 22, 5033 Buchs AG, Schweiz
Phone: +41 228 1820
Email: Support@lucajulia.com

Additional return address, if you find it easier:

Company Name: United Parcel Service (UPS)
Email: https://www.ups.com/us/en/help-center/contact.page
Phone No: 1-800-742-5877
Address:
UPS Headquarters
55 Glenlake Parkway NE
Atlanta, GA 30328
United States

We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.

Refund

Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.

Damaged or incorrect goods

If you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.